Refund policy

Refund Policy

We cannot refund if it occurs one of the following situations:

• Send products to the wrong address (including “return to sender”, please confirm the return address with us before returning. The return address is different from the shipping address.).
• Choose the return method for cash on delivery.
• Order the accessories or used machine.
• The machine can only be replaced once without special situation, and the refund service will be unable to provide after replacement.
• Logistics lost orders. We will submit claims to the express company on all orders that are not received. And we need our customers to provide a Claim ID. We will not process refund until there is any solution received from the express company. We can re-send a product to you if you want.
• Regarding cancellation, after the package is shipped out or the package is rejected, the return shipping fee needs to be paid by customers.

Refund Process

Contact us: email support@oxygenconcentratordepot.co, let us know your order number and the reason for the refund.
If you want to claim a return for quality issue, we need a video to confirm this and keep it as a proof.

After we confirm and accept your application for returning or replacing, we will send you the return address. Send the product back, and please email us the tracking number.

The refund will be completed within 48 hours after we receive your return product.

If you request a return caused by a product defect, we need a video to confirm this and keep it as a proof. Please send it to our email address. We will replace the new product or process the refund for you. Please contact us within 30 days after receiving your parcel.

If you receive an incorrect product or miss accessories in any order due to an error on our part, please give us a picture for the item you received, we will replace or resend it without additional charge. Please contact us within 3 days after receiving the item to arrange replacement.

All of the products are guaranteed to be in good quality, if the received product is damaged during shipment, please give us a picture for the damaged item, we will replace it without additional charge. Please contact us within 3 days after receiving to arrange replacement.

Note: Please contact us by email to request a return address before returning. Please do not send the product back to the original shipping address on the package. It is not our return address. If you return the product to that address, the return process cannot be proceed normally.

Refund Time

The refund time will be different because of the PayPal or bank transfer system. If the refund time beyond this time limit, please contact the PayPal or your issuing bank for further information.

Refund Method: The refund will be processed to your original account.
PayPal: The refund will take 1-2 business days to arrive.

Cancel the order

Before shipment: please email us ASAP, and name the email "Cancel Order". We always handle this kind of emails firstly.

After shipment: unfortunately the order cannot be canceled after shipment. Please firstly email us to ask the return address and sign the package, and then sent it back to the certain return address we give you.

Exchange products

Replacing will be processed within 30 days after we receive your product. Please contact us by email to inform us of your order number and model you want to exchange, then please send the previous product back firstly, we will arrange to send a new product after receiving your returned package and confirming your shipping address.

Return process

Please contact us at the first time email support@oxygenconcentratordepot.co
we will give you the appropriate return address. The unauthorized return is not acceptable.

Only when the package isn't opened, we accept the return at present.